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HELP CENTER
What You Need to Know
DO I HAVE TO PAY ANY CHARGES IF I DON'T TAKE ANY SERVICES?
No, you don't have to pay any charge if you don't take any service.
DO I HAVE TO PAY ANY ADVANCE BEFORE AVAILING YOUR SERVICES?
Of course not! After service completion you will receive a text on your mobile phone from KiiLagbe then you have to pay through online or cash on delivery.
WHAT IF THEY DO SOMETHING WRONG DURING OR AFTER SERVICE IS COMPLETE?
Our professional service providers have expert and skilled mechanics. If anything goes wrong after availing this service through KiiLagbe. A tri-party investigation will be launched (which will involve KiiLagbe, service provider and the customer). After completion of a transparent investigation. Detection and rectification of the issue will be made. However, your complaint for any pre-damaged problems will not be considered.
DO YOU GIVE PARTS WARRANTY?
No. We do not manufacture any parts by ourselves. So, the warranty differs as per manufacturer. However, we give you 7 days of free service warranty.
CAN I BUY PARTS BY MYSELF AND ASK TECHNICIAN TO USE THEM?
Certainly. You can buy necessary and required materials/parts by yourself. But any operational dysfunctionality won’t be held responsible by our service providers and KiiLagbe.
WILL MY APPLIANCE BE TAKEN HOME FOR SERVICING?
We will try to our best to repair all appliances at your home. However in extreme circumstances we may need to take the appliance away from home for servicing because of the complexity of the work scope and time required for repairing.